ORDERS AND PAYMENT

It’s very simple: just go to the login page at this link and click on the “Create an account” button.

Access your private area by clicking the “Log In” button, located at the top right of our website. Enter the email and password you used when registering with Stor.

We admit only the following payment methods:

• PayPal
• Credit Card
• Debit Card

1. Browse the website and find the items you want to purchase. You can do this in different ways:

• By entering the product reference number in the store’s search bar located at the top.

• By collection: Young Adults, Kids, Babies, and Home.

• By characters: in this section you will find all the characters featured in our collections.

• By product category: within the main menus, you will find sub-menus with categories that will intuitively guide you to the desired product.

• By filters: once you are in a section with many items and want to narrow down your search, you can use our filters for Category, Price, Character, Capacity, and Material, located on the left side of the screen.

If you are unable to add the desired items to your cart, it is because they are not in stock at the moment.

We always indicate the approximate date when the item will be back in stock, and we send out a monthly newsletter with the latest news. If you do not find the estimated date, we regret to inform you that this item is not expected to arrive to our warehouse any time soon and it is likely that it has been discontinued and will soon disappear from our web.

No, including an item at the cart does not guarantee its reservation or availability. There are items in high demand that may sell out before you complete your purchase even though they were available when you added them to your cart.

It’s very easy, add the items that you like most to your Favourites list so you don't lose track of them. Click on the heart icon (located on each product) to save them and review them whenever you want in your Client Area.

Yes, please contact us as soon as possible (ideally within 30 minutes of placing your order) and a Customer Service agent will be happy to help you.

Orders are prepared quickly, so it is important that you write to us as soon as possible so we can arrive in time to make the change.

Yes, please contact us as soon as possible (ideally within 30 minutes of placing your order) and a Customer Service agente will be happy to help you.

Orders are prepared quickly, so it is important that you write to us as soon as possible so we can arrive in time to make the change.

Your order number will be inclosed in the confirmation email and in other related communications. You can also find it in “Order History and Details” in the "My Account" section. It is always a sequence of 9 letters.

When you place an order, we will send you several emails to update you on the status of your order:

Order and delivery emails:

• The order confirmation email notifies you that we have received the order.
• The order processing email notifies you that we are processing your order and that it will be leaving our logistics centre shortly.
• The dispatched email confirms that the order has left our warehouse. Please contact us to find out the tracking number and to locate your package.
• Only once the order has been dispatched, you will receive an email with the invoice of your order within a week.

Cancellation/payment error e-mails:

• The order cancellation email confirms this operation. Most of the time, we send you this email after receiving your request to do so, if the selected items are out of stock or if there has been a problem processing your order.
• The payment error email indicates a problem with the payment of the order. Please check the issue with your bank or send us an email so that a Customer Service agent can assist you in dealing with the issue.

To prevent these emails from going to your spam folder, you can include our address in your exception list or address book (this can be set up in your email application).

From time to time, we may offer special deals and discount coupons. The best way to stay updated on these promotions is by subscribing to our Newsletter.