ORDERS AND PAYMENT

It's very simple, you only have to fill in the following form. Our sales team will evaluate your request answering you within 24-48 working hours.

Please, when filling in the form, use capital letters and do not forget to complete all the required information to speed up the registration process in our system.

Once the application has been processed, you will receive an email with the username and password to access your customer area and place your orders with the price list assigned.

If you have not received a reply from us, don't forget to check your spam folder first and if you don't find our message there, please send us an email at info@storline.com.

Access your private area by clicking on the Login button at the top right of our website. Enter your email and password with which you were registered in Stor. Don't forget to log in to access to the list of assigned prices and place your wholesale orders.

Wholesale orders do not require a minimum purchase amount. You may order the references and quantities you need, provided they are in stock at the time of purchase.

For some products, a minimum order quantity or specific multiples may apply, mainly due to packaging logistics and to facilitate order preparation.

We do not apply any discounts for quantities. All our professional customers have access to the same price list and the same conditions.

We admit only the following payment methods:

• PayPal
• Credit Card
• Debit Card
• Bank Transfer

If you select "Bank Transfer" as your payment method, please wait for our team to send you an email with the proforma invoice and bank details in order to make the payment.

We do not offer “cash on delivery” or “installment payment” options. The only accepted payment methods are those indicated above.

The only deferred payment option available is the 3-installment plan offered through PayPal.

No, at STOR we do not work with dropshipping.

We offer you two simple options:

1. Browse the website and find the items you want to purchase. You can do this in different ways:

• By entering the product reference number in the store’s search bar located at the top.

• By collection: Young Adults, Kids, Babies, and Home.

• By characters: in this section you will find all the characters featured in our collections.

• By product category: within the main menus, you will find sub-menus with categories that will intuitively guide you to the desired product.

• By filters: once you are in a section with many items and want to narrow down your search, you can use our filters for Category, Price, Character, Capacity, and Material, located on the left side of the screen.

2. At the top of the screen, you will find an option called “Quick Purchase.” Through this menu, you will have access to various fast purchase methods designed for the B2B channel, such as purchase by reference, purchase via Excel, search, list, etc.

In both options, the system will show you in real time the total units available in stock.

If you don’t know the product references, remember you can find them in the online catalog we sent you when you registered, and also on each product page, just below the product name. Our references are always sequences of 5-digit numbers.

If you are unable to add the desired items to your cart, it is because they are not in stock at the moment.

We always indicate the approximate date when the item will be back in stock, and we send out a monthly newsletter with the latest news. If you do not find the estimated date, we regret to inform you that this item is not expected to arrive to our warehouse any time soon and it is likely that it has been discontinued and will soon disappear from our web.

No, including an item at the cart does not guarantee its reservation or availability. There are items in high demand that may sell out before you complete your purchase even though they were available when you added them to your cart.

It’s very easy, add the items that you like most to your Favourites list so you don't lose track of them. Click on the heart icon (located on each product) to save them and review them whenever you want in your Client Area.

Yes, please contact us as soon as possible (ideally within 30 minutes of placing your order) and a Customer Service agent will be happy to help you.

Orders are prepared quickly, so it is important that you write to us as soon as possible so we can arrive in time to make the change.

Yes, please contact us as soon as possible (ideally within 30 minutes of placing your order) and a Customer Service agente will be happy to help you.

Orders are prepared quickly, so it is important that you write to us as soon as possible so we can arrive in time to make the change.

Your order number will be inclosed in the confirmation email and in other related communications. You can also find it in “Order History and Details” in the "My Account" section. It is always a sequence of 9 letters.

When you place an order, we will send you several emails to update you on the status of your order:

Order and delivery emails:

• The order confirmation email notifies you that we have received the order.
• The order processing email notifies you that we are processing your order and that it will be leaving our logistics centre shortly.
• The dispatched email confirms that the order has left our warehouse. Please contact us to find out the tracking number and to locate your package.
• Only once the order has been dispatched, you will receive an email with the invoice of your order within a week.

Cancellation/payment error e-mails:

• The order cancellation email confirms this operation. Most of the time, we send you this email after receiving your request to do so, if the selected items are out of stock or if there has been a problem processing your order.
• The payment error email indicates a problem with the payment of the order. Please check the issue with your bank or send us an email so that a Customer Service agent can assist you in dealing with the issue.

To prevent these emails from going to your spam folder, you can include our address in your exception list or address book (this can be set up in your email application).

Yes, in your customer area in "Order History and Details" you can review all your orders and quickly download the associated CSV by clicking on the "CSV" button located to the right of each order.

Yes, you can download the images automatically from your account by going to " Order History and Details". Next to each order you will find the "Download images" button.

Alternatively, type the product reference in our search engine and download the image by right clicking on the photo. If you can't find what you are looking for, please contact us.

Yes, there is no problem. If you need any information or documentation from us, please contact us.

We do not offer discount coupons for business customers, except for occasional promotions that you may receive by email. The coupons usually available on our website are intended solely and exclusively for retail customers.

Yes, send us an email to info@storline.com and tell us what you need. Our design team, made up of more than 20 professionals in graphic design, industrial design and illustration, puts all its experience at the service of our client's needs.

We offer a wide range of our own patented products, but also the possibility of developing customised products to suit the client's needs. We are specialists in bringing ideas to life, from the initial concept to bringing the product to market.

Contact us for more information, rates and timescales.

The only thing you have to bear in mind is that for our own designs, the minimum quantity is between 600 and 1200 units per design.